Guests

How to find accommodation
 
Search for your accommodation by suburb. Fill out your details and send an enquiry for a property, we suggest you enquiry for a few properties.
 
The property Manager for each of the properties will respond within 24 hours or the enquiry expires.
 
If the property is available and the quote is acceptable then press the BOOK button. The reservation will be sent to the property manager for approval. They have 24 hours to respond or the reservation will expire.
 
Once the property manager accepts the booking an email will be sent to you advising you of the booking with the details for payment (you have 24 hours to make full payment or the booking is cancelled)
Once the payment has been made, the receipt and the booking itinerary will be emailed to you (visitor).
 
Closer to the arrival date contact the property manager to advise your arrival details and the key collection. Please note the property manager might require a security deposit/bond on arrival.
 
24 hours after your check in date the money for the booking which is held in the Can We Book Pty Ltd Trust account will be transferred to the Property Manager.
 
If you think the property is misrepresented, please contact the host straight away to try to resolve any issues. This gives your property manager the chance to fix the issues in the best way to make sure you are satisfied and the booking to continue.
 

Please check the Booking conditions to ensure that the features are listed correctly.
 
If no decision between you the visitor and the Property Manager can be reached or the Property Manager can’t be contacted, Can We Book Pty Ltd must be contacted with in the first 24 hours after arrival date to place a hold on the Property Managers Payment. Documents must be provided ie photos. Photos must show the problem and must show where it occurs in the room/property. We will work with you and the property manager to mediate the problem. Please note failure to contact the property manager first and allow them to rectify the issue will result in Can We Book Pty Ltd will result in your claim being invalid. The issue must brought to Can We Book Pty Ltd attention within 24 hours after the check in date of your booking, including photographs and any other documents and evidence, and the visitor must respond to our requests for information or cooperation. The visitor must also have not directly or indirectly caused the Issue or the claim can be invalid.